Redefining collaboration through leadership transformation

Building better relationships to foster trust and collaboration

Our impact

We first worked closely with the newly formed senior executive team, designing a process to help them fully connect, build relationships, and trust each other. Our approach facilitated honest and open feedback, which highlighted the leadership changes that were needed. Working together with all CQC leaders and managers, we created a powerful change initiative that: Instilled distributed leadership instead of top-down, centralized leadership Encouraged collaborative working; helped leaders to focus on activities that add value; increased adaptability to external events Developed leaders’ ability to adapt and change when facing organizational challenges. The initiative helped to redefine CQC’s organizational vision by aligning leaders around a shared idea of being the change-makers of the health and social care system. This distributed leadership approach has unleashed a new energy throughout the organization, with leaders and managers making changes and taking meaningful action to deliver the CQC’s vision.