Change-makers in focus

Closing the post-merger communication gap

How we help:

When Bain Capital purchased Diversey Inc., the company identified a clear need for English training investment globally. Diversey partnered with us to design and deliver a unified global language training program that was easily trackable, enabling a bigger picture approach to business success.

Smart, sustainable cleaning solutions

Diversey produces smart, sustainable solutions for cleaning and hygiene products. Headquartered in North Carolina, USA, Diversey operates internationally, with 9,000 employees worldwide. The organization has been through many phases of transformation, moving through various forms of ownership, with the latest acquisition of its Diversey Care division by Bain Capital Private Equity in 2017.

“We have been running the language training program for a while now, with more than 350 learners. We can see that our employees are engaged and committed to their online training.”

Melissa Narron, Human Resources Project Manager, Diversey

The Challenge

Diversey had several vendors for language training programs in different regions, which meant a lack of consistency in quality, cost, invoicing, and tracking ROI of the programs. HR managers were unable to identify staff language training needs and often provided training as a benefit vs. a strategic investment.

Diversey needed our support to cost-effectively centralize language training and identify language needs in the business, prioritizing employees in customer-facing roles, followed by those in global roles required to communicate in English. The company urgently needed to define business needs and communicate these to the whole organization.

In this case study, we explore how centralizing language training reduced costs and transformed communication, translating to better local and global relationships.

Merging language training to drive valuable change and connection

Our impact

The case for merging all language training programs under one global training provider enabled Diversey to provide data and insights that the local markets previously did not have. Running a standard proficiency assessment for the whole organization enabled training managers to select the right students to enrol in the program, and a single reporting center tracked learner progress and measured program ROI on a global scale. This enabled Diversey to see the level employees started at, and where they should be by the end of the program. Naturally, some employees were initially resistant to online language training. However, the lack of flexibility sometimes found in face-to-face programs resulted in low attendance and completion rates. Switching to online training allowed learners to study anywhere, anytime, without disrupting their personal lives or work schedules. With more than 350 learners trained and a 70% reduction in costs annually, Diversey reports its employees are engaged and committed to their online training more than ever.

Driving cost-efficiency

We helped Diversey achieve a 70% reduction in language training costs annually, while closely tracking ROI globally.

Positive perception shift

Online course flexibility has resulted in a positive shift in employee perception towards virtual training.

Centralized, global approach

A global approach enabled consistent transformation of customer service and business relationships across the organization.

Driving cost-efficiency

We helped Diversey achieve a 70% reduction in language training costs annually, while closely tracking ROI globally.

Centralized, global approach

A global approach enabled consistent transformation of customer service and business relationships across the organization.

Positive perception shift

Online course flexibility has resulted in a positive shift in employee perception towards virtual training.

See our work in action

We have helped more than 3,000 organizations, from large multinational companies, to governments, to public sector businesses, to charities. Our capacity to deliver customized programs at scale makes us the provider of choice for global businesses and governments.

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Closing the post-merger communication gap

Merging language training to drive valuable change and connection

Our impact

Driving cost-efficiency

Positive perception shift

Centralized, global approach

Driving cost-efficiency

Centralized, global approach

Positive perception shift

See our work in action

We are here to help

Contact us

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