We took a holistic approach to designing a three-way solution:
Pre-program: to help with program design, this covered key themes from the pre-program coaching session, measured participants’ readiness to learn, and provided psychometric and multi-rater assessment data to evaluate learner sentiment.
During: to understand ongoing satisfaction, this included online check-ins to measure confidence and competence, program satisfaction surveys and guidance, and project sponsors to assess participants’ engagement and progress.
Post-program: to measure impact, this included multi-rater assessment data to evaluate learner sentiment; project presentations; coaching impact surveys; and a certificate of application to demonstrate the skills learned.