NHS Business Services Authority case study

Change-makers in focus

Making room for L&D in the public sector

How we help:

The NHS Business Services Authority (NHSBSA) collaborated with Hult EF Corporate Education to design and deliver Leadership Live, a digital learning platform that provides customized content tailored to their learning requirements and core values. The organization was keen to remove common barriers to great learning experiences for its users.

NHS Business Services Authority case study

The delivery partner of choice for the NHS

The NHSBSA is an Arm’s Length Body of the Department of Health and Social Care. It manages over £35 billion of the National Health Service (NHS) spend annually, delivering a range of services to NHS organisations, NHS contractors, patients, and the public.

NHS Business Services Authority case study quote
“It looked like something we’d developed alongside Hult EF, rather than Hult EF just giving us access to their site. They were very accommodating – and it was bespoke.”

Megan Corker, Digital Learning Consultant

The Challenge

The NHSBSA needed our support to create a large-scale, self-directed digital learning solution that needed minimal intervention and allowed efficient access to high-quality business school content.

We needed to ensure the solution was customized to the organization’s needs, both in the content it provided and the look and feel of the platform.

In this case study, we explore how a self-directed learning solution has led to organizational efficiencies and high learner satisfaction.

NHS Business Services Authority case study industry

Improving access to learning with personalized learning paths

Our impact

We worked closely with the NHSBSA to design a bespoke digital learning platform that reflected their organizational needs, their identity, and aligned with their core values. With 3,200 users successfully onboarded to Leadership Live, each learner has access to personalized learning paths, as well as reports and psychometrics to track their progress. Users can watch, read, listen, and learn in 15-minute sessions or longer to suit their learning style, while the self-directed nature of the program has freed up valuable L&D time to focus on other projects. With 3,200 users successfully onboarded to Leadership Live, each learner has access to personalized learning paths, as well as reports and psychometrics to track their progress. Users can watch, read, listen, and learn in 15-minute sessions or longer to suit their learning style, while the self-directed nature of the program has freed up valuable L&D time to focus on other projects. Together, we have achieved the NHSBSA’s goal of providing its users with barrier-free access to relevant learning resources, while driving organizational efficiencies.

High learner satisfaction

The program has onboarded 3,200 users all with personalized learning paths, leading to high learner satisfaction.

Accessible content

Learners can access easy-to-use content that is available on all devices and in several formats to suit their needs.

Efficient learning experience

The self-directed program fits ‘in the flow of work’, removes administrative barriers, and frees up L&D teams.

High learner satisfaction

The program has onboarded 3,200 users all with personalized learning paths, leading to high learner satisfaction.

Efficient learning experience

The self-directed program fits ‘in the flow of work’, removes administrative barriers, and frees up L&D teams.

Accessible content

Learners can access easy-to-use content that is available on all devices and in several formats to suit their needs.

See our work in action

We have helped more than 3,000 organizations, from large multinational companies, to governments, to public sector businesses, to charities. Our capacity to deliver customized programs at scale makes us the provider of choice for global businesses and governments.

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Making room for L&D in the public sector

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