Qatar Post case study

Change-makers in focus

Up-skilling the workforce in a global classroom

How we help:

Qatar Post partnered with Hult EF Corporate Education to co-create a leadership program with a mix of individual development courses and customized programs. The program aimed to improve performance and leadership capability to release the change-maker potential of Qatar Post’s top talent.

Qatar Post case study

Delivering best-in-class postal services

Qatar Post is the national provider of postal services across Qatar. Established in 1950, it was acquired by the State of Qatar in 1963. Since becoming an independent organization in 2001, the organisation shifted into a shareholding company with the objective of transforming postal service delivery and positioning Qatar Post as a leader in the field across the MENA region.

Qatar Post case study quote
“It was a remarkable experience for all Qatar Post’s employees. They have translated their learning to their role and are sharing their knowledge with other employees on their return.”

Hessa Al Maraisii, Head of Leadership Development, Qatar Post

The Challenge

Qatar Post had recently implemented new HR performance management fundamentals and needed Hult EF's support with:

  • Language learning in both English and Arabic

  • Guidance for Qatari executives to embrace their new responsibilities and drive lasting change on a global scale

  • Assistance in fostering long-term organizational sustainability to support Qatar’s National Vision 2030.

In this case study, we explore how implementing the leadership program at Qatar Post led to improved performance and leadership capability within the organization.

Qatar Post case study industry

Empowering top talent to lead, perform, and develop better

Our impact

We worked closely with Qatar Post to carry out a full capability assessment, highlighting key areas of focus for leadership development. The program began with a one-day launch event in Qatar, which continued with a mix of individual development courses and customized programs. Programs were delivered in English and Arabic with live simultaneous translation, and leaders were empowered to manage their own learning journey by self-selecting some of their studies. Participants had the opportunity to learn in a global classroom setting with fellow learners from program sessions in Doha and the Hult EF headquarters in the UK. Upon completing the program, participants reported improvements in various domains: collaborating and managing teams, delegating tasks, working with different personalities, developing and motivating others, enhancing personal skills, and discovering existing capabilities and strengths.

Global learning experience

Participants interacted with learners from program sessions all over the world, including Doha and the Hult EF UK headquarters.

Better performance and leadership capability

Performance and leadership capability significantly improved, with evidence of leaders’ behavior change, enhanced skills, and global outlook being applied daily.

Global learning experience

Participants interacted with learners from program sessions all over the world, including Doha and the Hult EF UK headquarters.

Better performance and leadership capability

Performance and leadership capability significantly improved, with evidence of leaders’ behavior change, enhanced skills, and global outlook being applied daily.

See our work in action

We have helped more than 3,000 organizations, from large multinational companies, to governments, to public sector businesses, to charities. Our capacity to deliver customized programs at scale makes us the provider of choice for global businesses and governments.

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