The Challenge
Swarovski sought our support to develop stronger leadership capability, customer focus, innovation, and organizational agility – which is essential to reduce business risks and ensure it stays competitive.
Specific challenges Swarovski wanted to tackle included ensuring the continuation of its development as a sustainable business. In parallel, it sought to temper competition and address critical business challenges in the midst of complex business challenges, such as global crystal production and digital selling platforms threatening its USP and revenues.
In this case study, we explore how a solid leadership architecture enhances leadership capability and drives customer-focused collaboration.