We explore the challenges that HR leaders face, and the capabilities they will require if they are to successfully navigate the many uncertainties on route to the workplace of tomorrow.
As a new artificial intelligence-based world of work begins to emerge, HR leaders find they are facing big challenges in three critical areas - people, organization and technology. The dynamic interaction between these elements is shaping the nature of the workplace but is also throwing up fresh issues that must be faced if organizations are to thrive.
While many HR professionals are aware of these strategic challenges, they are also pressured by daily business imperatives. As a result, the focus is all too often on firefighting and introducing short-term fixes rather than taking the lead, educating themselves in a financial, technological, and market sense, and becoming a strategic partner to the business.
Although our research is still in its early stages, the preliminary results indicate that only about a quarter of the HR leaders we spoke to feel truly ready to embrace the future world of work. Nonetheless, there are already clues to help them meet the challenges ahead.
The key to future success is about being more than a great service provider. Instead, it is all about becoming a people champion, a business partner, and a technology expert to solve problems and co-create the future world of work.
